Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

To start a return, you can contact us at hello@kickuro.com. Because your order ships directly from our supplier network, we don't require items to be physically mailed back to us. Once your return request is approved, we'll process your refund or send a replacement without requiring you to ship the item back, unless we let you know otherwise for a specific order.

 

If your return is accepted, we'll notify you of the next steps, including a return shipping label and instructions in the rare case a physical return is needed. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at hello@kickuro.com.